They told me a single attempt was made to call me the day before my policy lapsed but that my phone number was invalid. I asked why, assuming this was even true, they would simply allow a policy to lapse without even attempting to contact me.
When I contacted their insurance department I was told that the insurance payment wasn't made because they had not received a request for a renewal from our insurance agency (Travelers). If our house had burned down we would have been completely uninsured.
We were completely uninsured for a time and received no emails, letters, calls, or warnings of any kind. Finally wrapping up a refinance to get away from them.ĭuring the course of our refinance, we found that that SLS had let our home insurance policy completely lapse and expire without contacting us, even though home insurance payment had been set up in our escrow and was paid without issue the year before.
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